Guided Selling Product Configurator that integrates manufacturer's
product catalog intelligence turning specs into rich graphic renders
that inspire buying confidence.

P&F Verdun comes aboard

As one of the largest W+D specialty retailers in Quebec, Portes & Fenêtres Verdun is deploying CustomBuilt360 in all their retail locations, providing their sales team with the most powerful product configurator on the market. The integration of their suppliers guarantees full quality and process control, ensuring client loyalty and satisfaction.

Case Challenges

1. Create a virtual showroom at the store order desk to enable customers to create their final preview of their Windows and Doors.
2. Provide customers with detailed quotes with full product previews design and spec characteristics.
3. Provide their customers with detailed previews of all assembly components
4. Give customers the ability to accessorize via a feature rich interactive configurator Windows, Garage Doors, Interior and Exterior Doors, color combinations, glass options, design options, assembly and kit options and more…
5. Give customers complete access to the full range of products available in-catalog, in-store, in shop and in all carried manufacturer brands that can be easily configured for detail examination and preview with all pertinent build and spec control rules permitted.

Today the Verdun group is composed of three doors and windows factories and four more retail outlets: one in St-Isidore, one in Joliette, another one in Laval and one in Vars, near Ottawa. The Verdun stores sell and install doors, windows and other products such as kitchens and bathrooms cabinets and counters, banisters, balconies and hardwood floors.

Both the owners and the employees of the Verdun group are convinced that their success relies on their ability to serve their clients well with good products, proper advice and excellent service. Integrating the Product360 and CustomBuilt360 Configurator into Verdun’s stores and workflow workflow has transformed the way in which customers interact with its products and has helped to solidify Verdun’s reputation for excellence and customer satisfaction.

Best Practices

In this current economic situation, homeowners, building contractors and home renovators are taking more time to think about and plot out their improvement projects and jobs. Money is tight and lending standards are strict. None the less people are still taking advantage of government programs to renovate and update their domiciles and keep on with small yet effective improvements to their living spaces to make them more comfortable to live and entertain in.

"We see consumers spending more time in our stores asking questions and adding options to their orders and being very much engaged with our brands,". They build their orders at the store and go home to review them with their better halves over the web and come back to us for advice and planning questions…it makes it very enjoyable and improves the loyalty and bond between our clients and our staff.

Implementing the 360Suite of products has effectively positioned the showroom, the ultimate resource for the affluent consumer planning their Windows & Doors. All our customers come to the store fully prepared and ready to buy. Our goal is to provide the best interactive experience, in which visitors can learn what makes our brands unique and interact with the products in ways that are relevant to their needs” - Jean Ste.-Marie Director & Manager of P&F Verdun

Conclusion

As one of the largest W+D specialty retailers in Quebec, they are deploying CustomBuilt360 in all their retail locations, providing their sales team with the most powerful product configurator on the market. The integration of their suppliers guarantees full quality and process control, ensuring their clients loyalty and satisfaction.